The Alder section was fourteen pages because Alder was our largest and most complex account, and because seven years of specific working knowledge had to be captured before it walked out the door with me.
I gave it to Luke. He sat with it for an afternoon and came back with questions. The questions were good — he was not unintelligent, he had simply not been living inside the work — and I answered them carefully. We did this twice over the following two weeks.
He asked about the quarterly review process specifically. I walked him through it from the prep checklist to the follow-up documentation. I told him that Diane’s style was precise and direct and that she would notice if something was incomplete. I told him that the exception reconciliation from Q3 would need to be addressed before the Q4 review because I had flagged those items as open in my notes.
He wrote this down. He nodded. He said he had it.
I handed back my laptop on my last day. Marcus from IT was there to receive it. He is a methodical and decent person who does not enjoy being present for these moments and shows it in the particular way of someone who is professionally obligated to be there anyway. He deactivated my email, my system access, my remote login credentials, the carrier portal login I had used for eighteen years, all of it. I watched him do it.
Then I picked up my box of personal items — a plant, a mug, a framed photo, a small amount of desk miscellany — and carried it to my car.