Here I was.
## The Workshop Itself
I have thought about how much to say about the workshop, and I’ve decided to say what is true: it went well.
It was a standard process-improvement session. I do not mean standard as a slight; I mean I have developed and refined this session through dozens of iterations and it runs cleanly because I have done the work to make it run cleanly. I opened with a question rather than a slide: “What’s a handoff in your organization that you’d describe as friction-heavy?” I let people answer. I got seven answers in the first four minutes, which is a good sign; a room that answers early is a room that is not checked out.
We worked through a basic workflow mapping exercise, which I like to do in pairs because pairs create accountability without the performance pressure of full groups. I walked around the room during the exercise. I stopped at a pair of people from the facilities coordination team who had drawn something genuinely interesting: a handoff loop that was creating a four-day delay in work order closures for no reason that either of them had ever been able to identify. We spent eight minutes on it together and by the end they had a hypothesis and a test.
That is the work. It is not glamorous. It is specific and it is useful and it is what I have done for nine years in various forms and what I will continue to do.